Frequently Asked Questions

Everything you need to know about shopping with The Collagen Co USA.

How long does shipping take within the USA?

Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout for those who need their fashion essentials sooner.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.

How do I know which size to order?

Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Currently, The Collagen Co USA specifically services the United States. However, we are looking into expanding our shipping zones to international locations in the near future.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and interest-free installment plans through Afterpay.

How can I track my order?

Once your order has been dispatched, you will receive an email with a tracking number and a link to follow your package's journey directly to your door.